Workshops

Learning Groups

Management Training Series

Library Leadership Ohio

Managing Difficult Conversations

Wednesday, November 05, 2022
9:30:00 AM - 4:00:00 PM

Location:
Brunswick Branch-Medina County District Library

Cost:
$65 CAMLS Members
$75 Affiliate Members
$130 Non-members
Free for guests/speakers

Deadline: Wednesday, October 29, 2022
Limit: 35
Registered Now: 21
Contact Hours: 6

**Notes:
Fee includes lunch and materials.

We all have conversations that we dread, avoid, or face up to with high anxiety. What is it that makes these conversations difficult? How can we manage them more effectively and maintain productive discussions in the face of strong feelings and difficult issues? Based, in large part, on the research and writing out of Harvard’s Program on Negotiation, this course offers an array of skills and concepts that will enhance your ability to handle these conversations well. We will use case studies, video snippets, and small group discussion and exercises to help participants come away with more confidence and skill in managing difficult conversations.

Topics of Discussion

Better understanding of what makes certain conversations so difficult
A framework for learning how to avoid common mistakes that even the most effective communicators make
Skills for breaking the cycle of blame, managing high emotion, and keeping the conversation on track
Skills for keeping your own balance, even when someone else does not
A step-by-step “How To” for handling difficult conversations

Audience: Managers, Support Staff and anyone interested in improving their interpersonal communication skills

Presenter:
Sandie L King 's extensive experience in human resource management ranges from major retail companies to Fortune 500 firms. She began her career in employee relations at Macy's and Sak's Fifth Avenue in New York before relocating to Cleveland. Sandra is a certified Senior Professional in the human resources field, through the Society for Human Resource Management (SHRM). She has received the Certification in Mediation and Conflict Management from the Northeastern Ohio Universities College of Medicine and is certified to use the Myers-Briggs Type Indicator.