Planning and Implementing Change in Reference Services
Wednesday, April 23, 2003
9:30:00 AM - 4:00:00 PM
Westlake Porter Public Library
27333 Center Ridge Road
$115 CAMLS Members
$115 Affiliate Members
Free for guests/speakers
Deadline: Wednesday, April 16, 2003
Registered Now: 47
Contact Hours: 11
Fee includes lunch and materials
Libraries are already rethinking reference and its future. But the biggest challenge to library and reference administrators remains the task of deciding how to transform a traditional reference department into the vibrant service that will succeed in the days ahead.
What mix of reference services will best meet the changing needs and preferences of users in your library? This two-day workshop will address this key question. Through a variety of activities and discussion, participants will examine today’s reference climate and the factors that impact reference service, identify strategies that minimize the stress of organizational change, and leave with practical planning tools that can be used back home.
Planning and Implementing Change in Reference Services is a two-day workshop taking place April 23 & 24.
Topics of Discussion
- Forces that are reshaping reference services
- Values and organizational culture
- Current & future roles of reference librarians
- Innovations and best practices
- Exploring organizational change
- Identify customer’s wants and needs
- Reference service issues & challenges
- Share information on key issues
- Gather ideas to bring back to your library
Richard M. Dougherty is an experienced librarian and Organizational Design consultant. He has served as Director of Libraries at the University of California – Berkeley and the University of Michigan and as Professor at the U-M School of Information. He was founder, publisher and editor of the Journal of Academic Librarianship, Research Strategies and Library Issues , for 20 years. He has served on numerous organizational boards and was an ALA President.
Mr. Dougherty now specializes in organizational change. He conducts workshops on reference services in web environments, redesign of library operations, document delivery and assessing user needs.