Workshops Committee Programs Management Training Series Library Leadership Ohio
 
Managing Difficult Conversations
Thursday, February 19, 2004
9:30:00 AM - 4:00:00 PM

Location:
Geauga West Branch - Geauga County Public Library

13455 Chillicothe Road, Chesterland, Ohio

Cost:
$55 CAMLS Members
$65 Affiliate Members
$110 Non-members
Free for guests/speakers

Veggie Available

Deadline: Thursday, February 12, 2004
Limit: 40
Registered Now: 12
Contact Hours: 6

**Notes:
Includes materials and lunch.

We all have conversations that we dread, avoid, or face up to with high anxiety. What is it that makes these conversations difficult? How can we manage them more effectively and maintain productive discussions in the face of strong feelings and difficult issues? Based, in large part, on the research and writing out of Harvard’s Program on Negotiation, this course offers an array of skills and concepts that will enhance your ability to handle these conversations well. We will use case studies, video snippets, and small group discussion and exercises to help participants come away with more confidence and skill in managing difficult conversations.

This workshop is co-sponsored by NOLA and CAMLS

Choose Title

  • Better understanding of what makes certain conversations so difficult
  • A framework for learning how to avoid common mistakes that even the most effective communicators make
  • Skills for breaking the cycle of blame, managing high emotion, and keeping the conversation on track
  • Skills for keeping your own balance, even when someone else does not
  • A step-by-step “How To” for handling difficult conversations
Audience: Managers, Support Staff and anyone interested in improving their interpersonal communication skills
Presenter:
Sandie L King 's extensive experience in human resource management ranges from major retail companies to Fortune 500 firms. She began her career in employee relations at Macy's and Sak's Fifth Avenue in New York before relocating to Cleveland. Sandra is a certified Senior Professional in the human resources field, through the Society for Human Resource Management (SHRM). She has received the Certification in Mediation and Conflict Management from the Northeastern Ohio Universities College of Medicine and is certified to use the Myers-Briggs Type Indicator.

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