Workshops

Committee Programs

Management Training Series

Library Leadership Ohio

Self-Service @ OPLIN: Support Information You Can Use

Wednesday, October 13, 2022
1:00:00 PM - 4:00:00 PM

Location:
Cuyahoga County Public Library--Administration Building
Electronic Classroom
2111 Snow Road Parma, Ohio
Map

Cost:
$15 CAMLS Members
$20 Affiliate Members
$30 Non-members
Free for guests/speakers

Deadline: Wednesday, October 06, 2022
Limit: 18
Registered Now: 6
Contact Hours: 3

**Notes:
Fee includes materials

Libraries can now access directly the OPLIN Support Center’s tracking software. Search the knowledge base, access service forms, and track the progress of your library’s issues directly. OPLIN Self-Service also brings you Right Answers™, a commercial knowledge base with advanced technical information for common operating systems and software applications. Learn how to get the most out of OPLIN’s advanced web services.

Key Takeaways

Log into OPLIN Self-Service
View library support history and enter new issue information
Search the OPLIN Knowledge Base and Right Answers™ product

Audience: Any library staff responsible for contacting the OPLIN Support Center, particularly IT or systems support staff.

Presenter:
Don Yarman has worked, in libraries (in decreasing importance)as a shelver, a circulation clerk, a children's programmer, a youth services manager, folklore archivist and technology coordinator. He helped to implement the MORE requesting system, and currently serves as the Library Services Manager for OPLIN.