Workshops Committee Programs Management Training Series Library Leadership Ohio
Reference Resource Review
Wednesday, September 21,
10:00:00 AM - 4:00:00 PM

Cuyahoga County Public Library--Administration Building
Electronic Classroom

2111 Snow Road Parma, Ohio


$15 CAMLS Members
$15 Affiliate Members
$15 Non-members
Free for guests/speakers

Deadline: Wednesday, September 14,
Limit: 18
Registered Now: 0
Contact Hours: 5

Register Thru State Library of Ohio


May I Help You"...Customer Service & Reference Behaviors That Work" and ỢI Didn't Know You Could Do That"...A Review of When & How To Use The OPLIN Online Databases --New staff that need to develop reference skills? Experienced staff wanting a refresher? Reference Resource Review is just the ticket. This two part course covers the basics for the reference interview from 10-12, followed up with a complete review of When & How To use the core databases available through OPLIN, INFOhio & OHIOlink. Lot's of hands on practice, plenty of discussion...and lunch.

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    Audience: All Public Service Reference Staff
    Jay Burton is the Continuing Education Consultant for The State Library of Ohio

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