Workshops Committee Programs Management Training Series Library Leadership Ohio
Staffing for Results: A Guide to Working Smarter
Friday, November 01, 2002
9:00:00 AM - 4:00:00 PM

Cuyahoga County Public Library
Administration Building


$65 CAMLS Members
$75 Affiliate Members
$190 Non-members
Free for guests/speakers

Veggie Available

Deadline: Friday, October 25, 2002
Limit: 35
Registered Now: 21
Contact Hours: 6

Fee includes lunch and materials

In this challenging time of shrinking library budgets, there remains, as always, demand for high quality service and the latest books and resources. Perhaps now more than ever, it is crucial for libraries to optimize resources, gauge performance and output, and maximize productivity. CAMLS is pleased to be one of only several sites nationwide to host Diane Mayo's full-day workshop based on the book she co-authored, Staffing For Results: A Guide to Working Smarter. Using common library tasks as the context, Staffing for Results will walk you through the process of measuring work, identifying best practices, assigning costs to each activity, analyzing resource allocation, and communicating results.

How long does it take to catalog a book? How many staff do you need on the reference desk? What is the right mix of professionals and non-professionals on the staff? How do you decide?

Allocating staff to all of library’s activities is a challenging process, challenging in both making the decisions and explaining them to others. This session introduces the data gathering and analysis tools from PLA’s newest management publication, Staffing for Results: A Guide to Working Smarter. Learn how to develop baseline performance measures for your library’s activities and how to use process analysis to understand and change workflows.

Course Content

  • Learn reliable methods to collect, process and evaluate numerical data on activities and tasks in their libraries.
  • Know how to involve staff in the process of analyzing tasks to identify more effective or efficient ways to operate.
  • Understand how to present results and gain agreement for suggestions on staffing and work process changes.
Audience: Designed for library directors, administrators and staff.
Diane Mayo is vice president of Information Partners, Inc., an information technology and library automation consulting firm that specializes in assisting libraries with planning and implementing a wide range of technologies. She has with more than twenty years experience in the field of library automation, and speaks frequently on managing technology in public libraries. She has chaired the PLA Research and Statistics committee for the last two years as the committee has focused on the issues of counting and reporting electronic services in libraries.

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