Effective Communication Skills

Date & Time
Wednesday, May 13
9:00 a.m. - 4:00 p.m.
Registration begins at 8:15 a.m.

Executive Caterers at Landerhaven
6111 Landerhaven Dr.
Mayfield Heights, Ohio
$75 CAMLS libraries
$110 Non-library staff from member's organizations
$145 Non-members
Fee includes materials and lunch
Deadline: May 6
Limit: 70

It's no secret that learning to communicate effectively with others can make your job and your life a lot easier. In his easy-going and entertaining style, Dr. Scott Sheperd will help you understand the big picture involved in human communication. You'll learn how your thoughts and attitude affect how you communicate. You will learn practical skills to make you a more active listener, how to deal with different communication styles and difficult situations, understand the "agendas" people have in their communication, and become more sensitive to the non-verbal messages sent by yourself and others.

Dr. Scott Sheperd 's down-to-earth and humorous presentation style has endeared him to previous support staff audiences. His non-traditional approach comes from 25 years of working with people in situations ranging from terminal illness to high-pressure jobs. He is the author of The Survival Handbook for the Newly Recovering, a book focusing on substance abuse, and What do you Think of You?, a book on self-esteem for young people and their parents. His six-part lecture series, Who's in Charge? has been broadcast on PBS.
Intended Audience
Anyone who does not have a Master of Library Science degree
  • Get the skills to stay focused and make the most of interactions with your customers, co-workers, supervisors, friends and family

  • Learn how thoughts and attitude affect communication, and let this knowledge make you a better communicator

  • Understand the different communication styles needed in different situations

  • Be more effective when dealing with difficult people
    Course Content
    • The relationship between thinking and communicating

    • Understanding "agendas"

    • Passive, aggressive and assertive communication styles

    • Non-verbal communication

    • Different communication styles between different groups: Manager-employee, employee-employee, and employee-customer

    • Dealing with difficult people

    • Practical skills for improving communication