Evaluating Technical Services
Date & Time
Wednesday, May 03, 2000
9:00 AM-4:00 PM
Cuyahoga County Public Library
Administration Building
2111 Snow Road Parma, Ohio
$50 CAMLS Members
$60 Affiliate libraries
$150 Non-members

Fee includes coffee and materials.

Deadline: Wednesday, April 26, 2000
Limit: 40
Learn to assess the efficiency and effectiveness of technical services operations, including acquisitions, cataloging, and physical processing. Issues to be addressed include measuring productivity; determining unit costs; evaluating workflow options; staffing; and outsourcing. Please bring a calculator to class.
Intended Audience
Administrative and decision-making staff in the technical services arena.
Benefit to Participants
  • Discern the difference between efficiency and effectiveness in technical services operations and measures
  • Evaluate and choose appropriate measures of productivity
  • Determine unit costs of technical services operations
  • Analyze technical services tasks and choose appropriate staffing levels
Course Content
  • Measuring productivity
  • Determining costs
  • Evaluating workflow options
  • Staffing & outsourcing
Diane Brown is the Director of Member & Educational Services for SOLINET in Atlanta, Georgia. In her library career she has served as a paraprofessional, a public library director, and head of technical services. Since 1991, she has been at SOLINET in a variety of management and training positions. Currently, she oversees the OCLC Services program, membership and continuing education and training.