Evaluating Technical Services

Date & Time Wednesday, May 03, 2000 9:00 AM-4:00 PM Location Cuyahoga County Public Library Administration Building 2111 Snow Road Parma, Ohio Registration $50 CAMLS Members $60 Affiliate libraries $150 Non-members Fee includes coffee and materials. Deadline: Wednesday, April 26, 2000 Limit: 40

Learn to assess the efficiency and effectiveness of technical services operations, including acquisitions, cataloging, and physical processing. Issues to be addressed include measuring productivity; determining unit costs; evaluating workflow options; staffing; and outsourcing. Please bring a calculator to class.   Intended Audience Administrative and decision-making staff in the technical services arena.   Benefit to Participants Discern the difference between efficiency and effectiveness in technical services operations and measures Evaluate and choose appropriate measures of productivity Determine unit costs of technical services operations Analyze technical services tasks and choose appropriate staffing levels Course Content Measuring productivity Determining costs Evaluating workflow options Staffing & outsourcing Presenter Diane Brown is the Director of Member & Educational Services for SOLINET in Atlanta, Georgia. In her library career she has served as a paraprofessional, a public library director, and head of technical services. Since 1991, she has been at SOLINET in a variety of management and training positions. Currently, she oversees the OCLC Services program, membership and continuing education and training.