Emotional Intelligence

Date & Time Wednesday, October 04, 2000 9:00 AM-4:00 PM Location Cuyahoga County Public Library Administration Building 2111 Snow Road Parma, Ohio Registration $50 CAMLS Members $60 Affiliate libraries $150 Non-members Deadline: Saturday, September 30, 2000 Limit: 30

Based on the groundbreaking work of international bestselling author Daniel Goleman, this seminar looks at the implications of “EQ,” not “IQ” for personal excellence. The research shows that for people in entry level and executive positions, emotional intelligence is more predictive of achievement and promotability than advanced degrees or technical expertise. With this knowledge, members of work teams, project leaders, and supervisors will improve their ability to influence others and coach effectively. Goleman’s insights into the latest research produced 25 criteria for improving an employee’s EQ and ideas on how to cultivate EQ in oneself and others.   Intended Audience Directors, supervisors, and team leaders   Benefit to Participants Discover why high emotional intelligence can be a better indicator of success than IQ or experience Gain awareness of a well-researched database of hard facts concerning what used to be thought of as “soft skills” Explore how this cutting edge research can be immediately applied on the job Learn the 25 criteria for high emotional intelligence Begin to apply strategies for enhancing employees’ EQ to increase their competency at customer service and teamwork Practice evaluating typical supervisory dilemmas, and how to use high EQ to address these difficulties Course Content Why bother with emotional intelligence? The emotional competence framework of Daniel Goleman The emotional brain Confidential EQ self-assessment 25 positive high EQ behaviors for leaders Common blind spots Helping employees develop high EQ 20 ways to expand emotional intelligence Presenter Kim Langley, is the president of LifeBalance Enterprises, Inc. Kim is a 14-year veteran in professional training, conducting 200 workshops annually for corporations, professional groups and associations. She is also an active member of the Cleveland chapter of the American Society for Training and Development