Creating Excellence in 21st Century Library Service
Date & Time
Wednesday, April 10, 2022
9:30 AM-3:30 PM
Hilton Garden Inn - Twinsburg

8971 Wilcox Drive, Twinsburg, OH
Register Below:

Fee includes lunch and materials

CEU Credits:6
Deadline: Wednesday, April 03, 2022
Limit: 50
Registered Now: 0
This interactive seminar will focus on how libraries can excel, innovate and continue to be relevant and customer focused in the 21st century. Cate McNeely''''''''s progressive ideas and techniques can be applied to new buildings, renovations, and daily operations. Specific topics covered will include marketing library services, retail techniques to increase circulation, patron satisfaction and the new definition of customer service excellence. The workshop will conclude with a review of planning considerations for all 21st century public libraries.
Intended Audience
Library directors and administrators, department heads, human resource staff, and future library leaders
Topics of Discussion
  • 5 steps to Creating a 21st Century Library
  • Marketing library services
  • Secrets on maximizing self-checkout technology
  • Techniques for merchandizing collections to increase circulation
  • Customer satisfaction
Cate McNeely is the Deputy Cheif Librarian of the award winning Richmond Public Library in British Columbia and is an adjunct professor at the University of British Columbia's School of Library Archival and Information Studies. Ms. McNeely was the project leader of the award winning Ironwood Branch dubbed "Library of the Future". She is also Principal of McNeely Consulting, providing expertise to public libraries and architects throughout North America. McNeely Consulting offers an array of services including staff training and development, speaking engagements, organizational efficiency reviews, and planning renovations and new buildings.