ACE Crypto Exchange Review: Taiwan's Only Licensed Crypto Platform for TWD Trading

If you live in Taiwan and want to buy Bitcoin, Ethereum, or USDT with New Taiwan Dollar (TWD), ACE Exchange is the only legal option. Unlike Binance or Coinbase, which pulled out of Taiwan’s spot market after 2021, ACE is the only crypto exchange officially licensed by Taiwan’s Financial Supervisory Commission (FSC). That means your deposits, trades, and withdrawals are protected under local financial law - something no other platform can claim in the country.

Why ACE Exists: A Regulatory First

Taiwan cracked down on unregulated crypto exchanges in 2019 with the Anti-Money Laundering Act Amendment. Suddenly, platforms without licenses couldn’t accept TWD deposits. ACE, founded in 2018, moved fast. They partnered with KPMG to build AML systems, applied for full licensing, and became the first - and still only - exchange in Taiwan to get official approval. This isn’t just a marketing claim. It’s a legal reality. If you’re in Taiwan and want to trade crypto legally, ACE is your gateway.

Other exchanges might let you trade crypto with a credit card or wire transfer, but they’re operating in a gray zone. ACE doesn’t. Their entire platform is built around compliance. That includes mandatory KYC, real-time transaction monitoring, and cooperation with Taiwan’s criminal investigative units. For users who care about legality, this is a big deal.

What You Can Trade

Don’t expect hundreds of coins. ACE lists only a handful: Bitcoin (BTC), Ethereum (ETH), and Tether (USDT). That’s it. No Solana, no Dogecoin, no Shiba Inu. And there’s a reason.

Taiwan’s regulators are strict. Every new token must go through a legal review to ensure it’s not a security or a potential money-laundering tool. ACE has added just seven tokens since 2018. That’s not a weakness - it’s a strategy. They prioritize safety over volume. If you’re looking for altcoins, you’ll need to use an offshore exchange. But if you want to trade BTC, ETH, or USDT with TWD, ACE is the cleanest, most regulated path.

Fees and Trading Costs

Trading fees on ACE are 0.1% for both makers and takers. That’s higher than Binance (0.02%-0.1% depending on volume) and Coinbase (0.5% for spot trades). But here’s the catch: ACE is the only exchange in Taiwan where you can deposit TWD directly via bank transfer. No third-party payment processors. No currency conversion fees. You send TWD from your local bank, and it lands in your ACE account - no middlemen, no hidden charges.

Minimum deposits are low: NT$500 (about $16 USD). For crypto, you need at least 0.001 BTC, 0.01 ETH, or 10 USDT. Withdrawal fees are transparent: NT$50 for TWD withdrawals, and small network fees for crypto. No surprise charges. No tiered pricing. Just simple, predictable costs.

Security: Built for Compliance, Not Just Marketing

ACE doesn’t just say they’re secure - they’ve spent millions proving it. In 2021, they implemented Splunk Enterprise Security to monitor logs from AWS, Google Cloud, and Azure. That system cut their operational costs by 10% and improved threat detection. In 2024, they added hardware security modules (HSMs) to protect cold storage keys. Their platform uses AI-powered firewalls and DDoS protection.

But here’s the trade-off: ACE’s wallet code is closed-source. WalletScrutiny, an independent security auditor, points out that without public code, you’re trusting their word. If their system gets compromised, you won’t know until it’s too late. That’s a risk with any centralized exchange - but ACE’s regulatory status means they’re under constant government scrutiny. If they mismanage funds, they lose their license. That’s a powerful deterrent.

They also reserve the right to freeze your account if they detect suspicious activity. That’s standard for regulated platforms. But if you’re used to unregulated exchanges where you can trade anonymously, this will feel restrictive. It’s not a flaw - it’s the price of legality.

How to Get Started

Signing up is straightforward, but slow. You need a Taiwanese National ID or passport. Upload it, take a selfie, and wait. Verification takes 24 to 72 hours. Reddit users report it can take longer during holidays or high-volume periods. Once approved, you can deposit TWD via bank transfer. There’s no credit card option - only direct bank deposits.

The interface is clean. Available in English and Traditional Chinese. Trading is simple: pick your pair (BTC/TWD, ETH/TWD, or USDT/TWD), enter the amount, and click buy or sell. No advanced charting tools. No margin trading. No futures. Just spot trading. It’s designed for people who want to buy crypto and hold it - not day trade.

Customer Support and Community

Support is available Monday to Friday, 9 AM to 6 PM Taiwan time. You can reach them via live chat, email, or phone. Community feedback on Trustpilot shows 3.8 out of 5 stars from 32 reviews. Most praise the smooth TWD deposits and responsive Mandarin support. Complaints? Two main ones: limited coin selection and occasional withdrawal delays during spikes in traffic.

On Facebook, they have over 12,000 followers. Responses to user questions average under 7 hours. That’s fast for a regulated exchange. Compare that to global platforms where support can take days. For Taiwanese users, ACE feels local - not corporate.

Who Is ACE For?

ACE isn’t for crypto traders chasing the next 10x altcoin. It’s not for international users who want to trade in USD or EUR. It’s not for people who want low fees or hundreds of tokens.

ACE is for Taiwanese residents who want to buy Bitcoin, Ethereum, or USDT legally, safely, and with real TWD. If you care about following the law, protecting your assets under a regulated framework, and avoiding offshore risks - this is your exchange.

It’s also growing. In August 2025, ACE launched institutional services: OTC desks and API trading for businesses. They’re also planning to integrate with Taiwan’s national digital ID system in Q2 2026. That means faster KYC, no more manual uploads - just log in with your government ID.

What’s Missing

The biggest limitation is size. Taiwan’s total crypto trading volume is less than 1% of global volume. ACE serves about 150,000 users - roughly a quarter of Taiwan’s regulated exchange market. That’s small compared to Binance’s 100 million+ users. But in Taiwan, ACE dominates the legal space.

They don’t offer staking, lending, or DeFi integration yet. No mobile app for advanced trading. No fiat on-ramps outside TWD. If you need those features, you’ll need to use another platform - but you’ll lose the legal protection.

The Bottom Line

ACE Exchange isn’t the biggest, cheapest, or most feature-rich crypto platform. But in Taiwan, it’s the only one you can trust without risk. It’s the only one that answers to the government. The only one that lets you deposit TWD without jumping through hoops. The only one that’s been audited by KPMG and monitored by Splunk.

If you’re in Taiwan and want to buy crypto the right way - legally, safely, and with local currency - ACE is your only real choice. Everything else is a gamble. ACE is a regulated financial service.